Privacy Policy

Privacy Policy

Please find Frankie’s Dog Club Privacy Policy below. If you have any questions, please email me at woof@frankiesdogclub.co.uk.

Frankie's Dog Club Privacy Policy

Frankie's Dog Club understands that your privacy is important to you and that you care about how your personal data is used. Frankie's Dog Club respects and values the privacy of all clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. This Privacy Policy explains how Frankie's Dog Club will use any personal information collected from you.

Please ensure you have read this Privacy Policy carefully, in particular the section detailing your rights as a data subject in relation to the personal information that we collect about you.

1. Who is Frankie's Dog Club?

Frankie's Dog Club is run solely by Francesca Sykes who is the data controller for the purposes of the General Data Protection Act 2018, (i.e. responsible for the control and processing of your personal information).

2. What information is collected from you?

Name

Address

Phone number

Email address

Emergency contact details

This personal information is collected when you:

Enquire through Frankie's Dog Club website

Complete the Information Form

3. How will your information be used?

Administration and management purposes

For the purpose of facilitating bookings

To deal with customer complaints or queries

To share with a veterinary practice in the event of a medical emergency

4. How long is your information stored?

Frankie's Dog Club will hold on to your information unless you specifically request that we remove it. This allows Frankie's Dog Club to address any warranty issues.

5. Your rights over your information

Data subjects have many rights over their personal information and how it is used. The following rights are available to data subjects (depending on how Frankie's Dog Club collects their personal data):

Right to be informed about what Frankie's Dog Club do with personal data

Right to access personal data

Right to correct personal data

Right to object to, or restrict, the use of personal data (in some circumstances)

Right to delete personal data

Right to stop direct marketing messages

Right to portability of personal data

To the extent you, as a data subject, wish to exercise any of these rights, please write to Frankie's Dog Club at woof@frankiesdogclub.co.uk

6. Consent

Where Frankie's Dog Club is using your personal information based on your express consent to this, you have the right to withdraw your consent at any time.

To withdraw your consent please write to woof@frankiesdogclub.co.uk

7. Complain to the Regulator

You have the right to lodge a complaint with your relevant regulatory authority. In the UK this is the Information Commissioners Office and in the Republic of Ireland this is the Office of the Data Protection Commissioner.

8. Marketing

If you have given Frankie's Dog Club your contact details, these may be used (in accordance with any preferences you have expressed) to send you marketing messages by email to detail offers or services which we think may be of interest. As part of our relationship Frankie's Dog Club considers that it has a legitimate interest to send you these messages unless you have asked for Frankie's Dog Club not to do this.

You can stop receiving marketing messages from Frankie's Dog Club at any time. You can do this by writing to Frankie's Dog Club at woof@frankiesdogclub.co.uk
 
9. Changes to our Customer Privacy Policy

Frankie's Dog Club may change this Privacy Policy from time to time to reflect how your personal information is processed. If significant changes are made, this will be made clear on the Frankie's Dog Club website.

10. How to contact Frankie's Dog Club

Please feel free to get in touch if you have any questions about the Privacy Policy or the personal data held about you.

You can contact Frankie's Dog Club by email and phone. 

Email: woof@frankiesdogclub.co.uk

​Phone: 07764 428382